Refund policy

At Hand Ceramics, we take great pride in the quality of our handcrafted pieces. If your order isn't quite what you expected, we are here to help. Our policy lasts 30 days from the date your package was delivered.

1. How to Request a Return or Refund

To start the process, please email us at support@handceramics.com with your order number and the reason for your request. Our team at our Gordon, GA studio will respond within 24-48 hours with specific instructions.

2. Return & Refund Circumstances

Circumstance	Policy & Timeframe	Return Shipping Cost
Change of Mind	Returns accepted within 30 days of delivery. Item must be unused and in original packaging.	Customer pays
Damaged on Arrival	Notify us within 48 hours of delivery with a photo of the damage.	Free (We pay)
Faulty Items	30-day window. Covers structural cracks (not natural glaze variations).	Free (We pay)
Wrong Product	Notify us within 7 days. We will send the correct item immediately.	Free (We pay)
Never Arrived	If tracking shows no movement for 10 days, we will reship or refund.	N/A
Exchanges	We offer exchanges for items of equal value within 30 days.	Customer pays
Cancellations	Requests must be made within 24 hours of ordering (before dispatch).	Free

3. The Return Process

To start a return, please visit our Returns Center at https://handceramics.com/apps/17TRACK/returnpage. Enter your order number and email address to begin. We will review your request within 24-48 hours.

4. Refund Timeline & Method

Refund Method: All refunds are issued back to your original method of payment (Visa, Mastercard, PayPal, etc.).
Timeframe: Once approved, it typically takes 5 business days for the refund to reflect on your bank statement, depending on your financial institution.