Privacy Policy

Last Updated: January 9, 2026

This Privacy Policy describes how Hand Ceramics (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit or make a purchase from our store located at 304 Forest Valley Dr, Gordon, GA 31031, United States.

1. PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including:

  • Identity Data: Name, billing address, shipping address.
  • Payment Data: Payment information (processed securely via Shopify Payments/PayPal; we do not store your full credit card numbers).
  • Contact Data: Email address and phone number.

2. HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this information to:

  • Communicate with you.
  • Screen our orders for potential risk or fraud.
  • Provide you with information or advertising relating to our handcrafted ceramics (when in line with the preferences you have shared with us).

3. SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above.

  • Shopify: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: Shopify Privacy.
  • Google & YouTube App: We use Google Merchant Center and Google Ads to display our products. Google collects data to provide us with analytics and ad performance.
  • 17track: We share your shipping address and tracking number with 17track to provide real-time shipping updates and process returns via their portal.
  • Compliance: Finally, we may also share your Personal Information to comply with applicable laws and regulations.

4. YOUR RIGHTS (CCPA & DATA PROTECTION)

If you are a resident of the United States (including the State of Georgia), you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

5. DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

6. SECURITY

We take the security of your data seriously. Our store is hosted on a PCI-compliant platform, and we use SSL encryption to protect all data transmitted during the checkout process.

7. CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@handceramics.com or by mail using the details provided below:

Hand Ceramics 304 Forest Valley Dr, Gordon, GA 31031, United States